Customer Service Call Request

Neff oven not heating

Engineers repair comments.

On inspection of the customers U1442 Neff oven i found that the Neff main oven fan motor was running at the correct speed but there was no heat from the element, i removed and checked the Neff oven spare parts by removing the screws that hold the internal oven back panel in place and then remove the panel itself, the Neff fan oven element can now be seem , then i remove the three screws holding the element in place, i gently pulled the Neff oven element towards the front of the oven so the wiring cables can be removed. I removed the cables and replaced the element with a genuine Neff oven spare part, i then reconnect the wires and fitted the new element then refitted the back panel and screws. Now it was time to test the Neff oven, it all worked fine. We normally fit genuine Neff oven spares and spare parts on all the repairs we carry out.