Customer Service Call Request

AEG washing machine drum dropped and door seal distorted.

Engineers repair comments.

On inspection of the customers AEG washing machine i found that the drum had dropped because the left hand drum spring had become detatched from it’s location on the cabinet due to a very uneven load on the spin cycle. At this stage i didn’t know if we needed any AEG washing machine spare parts. I lifted the drum and the spring up and relocated the spring into the cabinet slot, i repositioned the AEG washing machine door seal , the seal came back into normal shape, with the drum and door seal now sitting correctly i tested the suspension legs and hoses, i then put the machine on a wash cycle to test that there was no other faults, all tested ok so i then put 4 bath towels into the machine on a cotton cycle again the AEG washing machine filled and then started washing, i then turned the AEG washing machine onto a spin cycle, the machine spun fine.